We've seen their depictions in television and movies, the "boss". For comedy purposes, they're aloof, unaware. Think Michael Scott. For all business, no fun, think Bill Lumbergh.
But for City of Welland employees, the boss is Steve Zorbas, a progressive, experienced leader who knows the municipal world inside and out and can share a funny story as quickly as a life lesson; both to be carried for a career.
In this episode, Steve joins Marc and Paul to chat about the future of the City and what precisely a CAO does. ,