Have you heard the acronym BIA? Do you know what it stands for? And more importantly, do you know what a BIA does? This week's guest is Kelly Jones, chair of the Welland Downtown BIA, and he shares the work done behind the scenes to assist and enhance businesses in the downtown core. So just listen to the music of the traffic in the city, linger on the sidewalk where the neon signs are pretty, and head downtown with us.